سياسة الاستبدال و الاسترجاع

In Al Amer Beauty, your satisfaction is our goal. As a precaution for your safety, Al Amer Beauty does not allow the return or exchange of cosmetics, care products, and perfumes even if they are in their original condition, except for products that arrive damaged only. You can also return electronic devices, provided they have not been used or opened and are in their original condition as received from Al Amer Beauty. Q: Are there any fees for returns? A: When returning a non-damaged product, the customer bears the fees, which will be deducted from the value of the returned product. For damaged products, Al Amer Beauty bears all the fees. Q: How can I exchange/return a damaged product? A: We will be happy to assist you via WhatsApp 00966538891172, provided that the exchanged/returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered. Q: What is the allowed period for exchanging/returning a damaged product? A: You can exchange/return the damaged product within 7 days of purchase. Q: How long does the exchange/return process for a damaged product take? A: At Al Amer Beauty, we work hard to satisfy you. The exchange/return process may take up to 10 working days. Q: During the return process, how can I get my money back? A: The refund is processed after the damaged product arrives and its condition is verified, then the amount is transferred immediately to your account. Q: What are the steps involved in the exchange process? A: When you wish to exchange a damaged product and choose an alternative product, we kindly ask you to transfer the difference in price between the damaged product and the replacement. At Al Amer Beauty... your satisfaction is our goal.